BioCentric Approaches :Handling Difficult People

Customer Service Employees are required to demonstrate professional communication skills when they interact with customers or clients. They face unspoken expectations to manage negative emotions that come with challenging service situations thereafter. This workshop covers the knowledge and application skills required for a service professional in.  Handling Service Challenge  Handling Challenging Customers Professionally  Managing Self during and After a Distressing Situation Outcome:- At the end of the program, participants will be able to:  Understand themselves and the psychology of difficult customers and its effect on the human biofield  Understand the negative effect on the human biofield when situations are unresolved  Acquire the skills, techniques and methods of handling difficult customers with confidence  Reduce stress when encountering difficult customers